1	TECHNOLOGY INFRASTRUCTURE MANAGEMENT FINAL PROJECT PROPOSAL BRETT PENZA June 13, 2006
2	INTRODUCTION At Holy Name Central Catholic High School, we continue to implement the technological solutions that will provide our administration, faculty and students with an edge toward educational excellence. This requires that our enterprise be protected through conscientious and secure methods.
3	OUR GOAL This presentation reveals a plan which will continue to afford us a secured and protected network environment enabling our educational community to safely access the wealth of knowledge that is available.
4	OUTLINE OF PROJECT APPROACH: HELP DESK INTERNET SECURITY INTRANET PHYSICAL SUPPORT TRAINING PROCESS
5	I. HELP DESK Examine the Log Identify the top issues. Brainstorm and address. Present a Pareto summary of the issues. Establish “To Do” list. Formulate Tech Team. Charge them to find solutions to problem list.
6	2006 HELP DESK
7	II. INTERNET SECURITY Firewall - Vendor research, establish recommended box. Purchase, Install, Train personnel. Document troubleshooting procedure. a. Internal steps. b. Phone Support Numbers
8	PHYSICAL INTRANET INSTALL / SUPPORT DESKTOP SUPPORT CENTRAL BACKUP PROCESS GENERAL TRAINING
9	A. INSTALL / SUPPORT Document floor plans, Hubs, Switches, Wire Closets.etc. Detail Server locations, Printers, desktops Develop IP addressing chart, establish, confirm all Static IP addresses. Document Vendors for additional Hardware Purchases, i.e., cat 5 cable, hubs, switches.. Document Phone Support Call List for Servers, Desktops, Network troubleshooting.
10	B. DESKTOP SUPPORT Establish team to support all Desktop issues. Develop standard Software and Hardware Conformity List. a. Standardize the Office (word processing, spreadsheet, presentation, database) b. Standardize the Virus software, Spyware. Limited budget recommendation: Grisoft/ AVGWare & Microsoft Spyware/Defender c. Hire Knowledgeable or Train appointed support personnel on Standard packages.
11	B. DESKTOP SUPPORT (cont.) Create "Ghosting" or "Mirroring" technique to quickly rebuild Desktop Units. AUP Document and Training. Policy on Backup Drives. a. Assign User space on Network Server. b. Backup from Server only. No System Backups for Desktop drives.
12	C. CENTRAL BACKUP PROCESS Vendor search for BACKUP SOLUTION. Choose solution. Purchase, Implement, and Train personnel. Daily Backup Routine with Rotating Tape Pool. Monthly Backups. Document Backup and Restore process.
13	D. GENERAL TRAINING Hire already trained support personnel to oversee entire Network Operation. Develop a "Train the new employee" class. Information about School policies. Simple troubleshooting techniques. Power check, cable connections, rebooting, standard software overview. Instruction on MS/ Office Basics, Internet Surfing/ Research Techniques. Introduce Gradequick software.
14	D. GENERAL TRAINING (cont). Student Training. Sign On, Desktop Navigation AUP Overview Standard Application Software Understand use as Educational Tool
15	BUDGETARY ANALYSIS
16	A FINAL WORD We, the Tech Team, humbly submit this budgetary request for your approval. It is most important that the commendable vision you possess in financing technological solutions be nurtured and protected through conscientious and secure methods.